Jumie  Omole

Jumie Omole

Sales Representative

Right at Home Realty Inc., Brokerage*

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Residential and Commercial Customers/Clients


Ask your Utility provider about CEAP OR CEAP-SB

- Share with the retired, seniors, or elderly who live on a fixed income

- Share with any tenants who may be behind on utilities due to covid-19 or other difficulties

- Share with Property Managers/landlords whose tenants may have stopped paying rent and the landlords are left holding the bag (financially) and are unable to hold it with no money coming in

- Share with Health Care professionals who have patients or clients with any of these types of equipment listed below.


On December 22, 2020, the OEB received a letter from the Minister of Energy, Northern Development and Mines, and the Associate Minister of Energy (Ministers’ December 22 Letter) which requested that the OEB consider further changes to the CEAP and CEAP-SB programs, which they believe will help more residential and small business customers become eligible for even more support.

Specifically, the Ministers’ December 22 Letter requested that the OEB consider the following changes for both electricity and natural gas customers:

Elimination of the previous eligibility criteria, to be replaced with the single criterion that the customer has overdue amounts owing from one or more previous bill(s) since March 17, 2020; and

Increasing the credit amount cap to $750 under CEAP and to $1,500 under CEAP-SB.

The OEB has determined that it will implement the above-noted changes to the CEAP and CEAP-SB programs to make more consumers eligible for the existing total CEAP and CEAP-SB funding and to provide for increased maximum credit amounts per customer. Contact directly your public or private hydro/submetering company for more details about either of these programs


Toronto Hydro Customers can follow the steps below : 

The Government of Ontario has introduced the COVID-19 Energy Assistance Program (CEAP) to support residential customers struggling to pay their electricity bills as a result of the COVID-19 pandemic. CEAP provides a one-time, on-bill credit to eligible customers in need of financial assistance during this time.

Note: The Ontario Energy Board recently announced changes to the CEAP eligibility criteria. We’re currently implementing these changes and we kindly ask that customers please wait until January 24 to apply.

Eligibility criteria

  • You may be eligible for CEAP if you meet the following criteria:
  • You have a Toronto Hydro account.
  • You had no overdue balance on your electricity bill as of March 17, 2020 (the date the Provincial Emergency was declared), or made at least partial payment towards amounts owing from bills prior to March 17, 2020 (including accounts subject to an arrears payment agreement).
  • You have an overdue balance from at least two electricity bills since March 17, 2020.
  • You have not received Ontario Electricity Support Program (OESP) or Low-Income Energy Assistance Program (LEAP) assistance in 2020.
  • You or your spouse/common law partner (who must share your address) qualified for the Canada Emergency Response Benefit (CERB) or received Employment Insurance (EI) after March 17, 2020.

CEAP credits

Customers who are eligible for CEAP may receive one of the following on-bill credit amounts:

Equal to 50% of your total overdue balance from March 17, 2020 to the date of your application, up to a maximum of $115; or

Equal to 50% of your total overdue balance from March 17, 2020 to the date of your application, up to a maximum of $230 — this amount applies if your home is mainly electrically heated or someone in your home relies on one of the following at-home medical devices:

  • Kidney dialysis machine
  • Mechanical ventilators (invasive or non-invasive)
  • Oxygen concentrator

How to apply

Note: When completing your application, please input your information exactly as it appears on your bill in order to avoid delays in processing.

Due to recent eligibility criteria changes, our CEAP online application form is temporarily unavailable while we make the necessary updates. In the meantime, please use our PDF application form to apply by email.

Download and email your completed application form (PDF, 1.9 MB) to ceap@torontohydro.com (please include "CEAP" in the email subject line).

Downloading the CEAP form from your Utility Company's website or the Toronto Hydro website, right-click the application form link above and select "Save link as" to save the file to your computer.

Credits: OEP, Toronto Hydro, Sub-metering Companies

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